SoundSelf Warranty and Return Promise

You can return any SoundSelf product purchased directly from us within 60 days of receiving it for a full refund, no questions asked. During this 60-day period, we also cover defects in materials or workmanship under normal use. If your product has a defect, we will repair it, replace it, or refund your purchase price.

After the initial 60-day period, you may remain eligible for hardware coverage through our Extended Support & Replacement Plan (ESRP), available to subscribers of the SoundSelf Evolution service.

Warrantor: New Entheogen Limited, doing business as SoundSelf (“SoundSelf”).

What Is Covered

This 60-Day Warranty and Return Promise (“Warranty”) applies to all tangible SoundSelf products purchased directly from SoundSelf, including:

  • Core System components, including the light therapy interface/glasses, headphones, and tablet computer.
  • Vibroacoustic hardware.

This Warranty does not cover digital products or services, including software, subscriptions, and digital content.

Duration of Coverage

Coverage begins on the date you receive your SoundSelf product(s) and continues for sixty (60) calendar days.

What We Promise

If your SoundSelf product has a defect in materials or workmanship under normal use during the 60-day coverage period, SoundSelf will, at its option:

  • Repair the product.
  • Replace the product with a new or refurbished product of equal functionality.
  • Refund the full purchase price you paid.

You may request a refund for any return made within the 60-day coverage period, regardless of whether the product has a defect.

What Is Not Covered

This Warranty does not cover:

  • Accidental damage, including drops, spills, or other external causes.
  • Misuse, abuse, neglect, or operation outside intended use conditions.
  • Damage caused by unauthorized modifications or repairs.
  • Normal wear and tear or cosmetic damage that does not affect functionality.
  • Digital products, software, or subscription services.

How to Obtain Service or a Refund

To make a claim under this Warranty:

  1. Provide proof of purchase from SoundSelf.
  2. Contact SoundSelf Support at support@soundself.com for instructions and a return authorization.
  3. Ship the product, at your expense, to the address provided by SoundSelf.

SoundSelf will inspect the returned product and process a repair, replacement, or refund, as applicable.

Extended Coverage After 60 Days

If you maintain an active subscription to SoundSelf Evolution, you are eligible for the Extended Support & Replacement Plan (ESRP).

The ESRP provides continued repair or replacement coverage for eligible hardware for as long as your subscription remains active and in good standing. The ESRP is subject to separate terms.

Limitations and Disclaimers

  • This Warranty applies only to the original purchaser and is not transferable.
  • Except as expressly provided in this Warranty, SoundSelf disclaims all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the extent permitted by law. Any implied warranties that cannot be disclaimed are limited to the 60-day term of this Warranty.
  • SoundSelf is not liable for indirect, incidental, or consequential damages arising from the use of, or inability to use, the product. Some states do not allow limitations on incidental or consequential damages, so this limitation may not apply to you.
  • This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Governing Law

This Warranty is governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles.