Your SoundSelf Evolution Subscription

Your SoundSelf Evolution membership unlocks not only new features and content, but also, where eligible, hardware coverage through our Extended Support & Replacement Plan (ESRP).

SoundSelf Extended Support & Replacement Plan (ESRP)

Plain-English Overview
This plan extends support beyond the initial 60-Day Warranty and Return Promise.

Here’s how it works:

  • If your device experiences a defect in materials or workmanship while covered, SoundSelf will provide support, repair, or replacement.

  • Coverage applies only to items purchased within your Coverage Inclusion Window, or their replacements under this plan.

  • If your subscription lapses, you have 30 days to renew without losing coverage.

  • If your subscription lapses for more than 30 days, your coverage ends permanently for that device. A new subscription begins a new Coverage Inclusion Window.

  • ESRP does not cover accidents, misuse, normal wear, sluggishness, or software issues. You are responsible for shipping costs both ways.

1. Warrantor and Governing Law

This ESRP is offered by New Entheogen Limited, dba “SoundSelf”, a Delaware C-Corporation.

  • Governing law: Texas law governs, without regard to conflict of laws.

  • Conflict with EULA: Where this document conflicts with the End User License Agreement (EULA), the EULA controls, including rules on arbitration and dispute resolution.

2. Coverage Inclusion Window

  • The Coverage Inclusion Window begins 60 days before the start of your trial or paid SoundSelf Evolution subscription.

  • It continues as long as your subscription remains active and in good standing.

  • If your subscription lapses and is not renewed within 30 days, ESRP coverage ends.

  • If you later re-enroll, a new Coverage Inclusion Window begins, and only items purchased in that new window are eligible.

  • Only products purchased directly from SoundSelf and first delivered within a valid Coverage Inclusion Window are eligible.

3. Coverage Scope

Covered Products

  • SoundSelf System: light therapy glasses, light therapy interface, headphones, and tablet computer.

  • Vibroacoustic Hardware: inHarmony vibroacoustic systems purchased from SoundSelf.

Special Notes

  • If your SoundSelf System shipped with two sets of glasses, one set is considered a backup. Coverage applies to glasses only if both sets are damaged.

  • One SoundSelf System and one Vibroacoustic System per subscription. Additional systems require additional subscriptions.

  • Coverage applies to single-practice use only. Rental programs, equipment lending, or multi-location mailing are excluded.

Eligibility

  • Only the original purchaser may claim ESRP benefits. Coverage is not transferable.

4. Subscription Requirement and Grace Period

  • ESRP coverage is contingent on an active, paid SoundSelf Evolution subscription.

  • Interruption of service means a missed payment. SoundSelf may, as a courtesy, temporarily extend access to Evolution features while payment is late, but this does not maintain ESRP coverage.

  • If you renew within 30 days of interruption, coverage continues.

  • If more than 30 days pass without renewal, ESRP coverage ends permanently.

5. Remedies

First Response

  • All issues begin with technical support. Many can be resolved remotely.

SoundSelf System

  • If unresolved, SoundSelf will ship an advance replacement.

  • You must return your defective unit within 14 days. Failure to do so voids ESRP coverage going forward.

Vibroacoustic Hardware

  • Defective units must be returned before a replacement is shipped.

Other Remedy Notes

  • Replacements may be new or refurbished, at SoundSelf’s discretion.

  • For minor issues, SoundSelf may send parts for at-home repair.

  • All replacements and repaired units remain covered under ESRP but do not reset or extend the coverage window.

  • Shipping costs are paid by the customer both ways.

  • Turnaround is typically two weeks but is not guaranteed.

Final Remedy Clause
 Repair, replacement, or refund (if repair/replace is infeasible) are your exclusive remedies under ESRP.

Limitation of Liability
 SoundSelf’s liability under this ESRP is capped at the actual purchase price of the product. SoundSelf is not liable for indirect, incidental, or consequential damages. Some states do not allow these exclusions, so they may not apply to you.

6. Exclusions

This ESRP does not cover:

  • Accidents & misuse: Drops, spills, exposure to liquids, impacts, improper use.

  • Unauthorized alterations: Third-party repairs, modifications, or non-approved accessories that cause damage.

  • Normal wear: Cosmetic scratches, scuffs, fabric wear, normal performance changes (e.g. tablet slowing with age, gradual battery capacity loss).

  • Consumables: Cables and straps, unless defective on arrival.

  • Software & performance: Sluggishness, latency, bugs, malware, OS corruption, data loss.

  • Environment & connectivity: Power surges, extreme conditions, internet or network failures.

  • Ownership & eligibility: Devices not purchased directly from SoundSelf; altered or missing serials; resale or transfer.

  • Other: Loss, theft, or conditions not resulting from defects in materials or workmanship.

  • Complimentary accounts: ESRP is not available for users on complimentary Evolution access longer than 24 months.

This is covered: Hardware defects in materials and workmanship, under normal use, for eligible products purchased within the Coverage Inclusion Window and while your subscription remains active.

7. Claims Procedure

  • SoundSelf verifies your subscription status when a claim is made.

  • Customers must follow the RMA process and use safe packaging.

  • Customers must back up all data before sending devices.

  • Limit: one replacement per 12 months per covered system.

  • Replacement units become the property of the customer; defective units returned become the property of SoundSelf.

  • If a product is discontinued or parts unavailable, SoundSelf may offer a discounted upgrade instead.

8. Other Terms

  • Service access: Email support@soundself.com for claims.

  • Pricing: SoundSelf may change subscription prices with notice.

  • Program changes: SoundSelf may modify or terminate ESRP with notice.

  • Notices: Email is sufficient for notice.

  • Non-transferable: ESRP applies only to the original purchaser.

  • No reseller authority: No reseller or third party may modify the terms of this ESRP.

  • Severability: If a provision is invalid, the remainder remains enforceable.

  • Rights statement: This plan gives you specific contractual rights; you may also have other rights which vary by state.

9. Relationship to Base Warranty

This ESRP extends coverage beyond the 60-Day Warranty and Return Promise. That 60-day warranty remains your base statutory coverage. The ESRP is a service contract, not a warranty under federal law, and is available only while your subscription is active.